Effective Date: 11/01/2024
ACR Services Repair ("we," "our," "us") values your privacy. This Privacy Policy explains how we collect, use, and share information, especially concerning A2P (Application-to-Person) messaging, to ensure compliance with industry standards and regulations.
1. Information We Collect
Personal Information: When you engage our services, we may collect your name, phone number, email address, and service-related information.Communication Data: We collect details of any SMS or MMS messages sent to or from us, including message content, date, time, and delivery status.Device and Technical Data: When you visit our website or interact with us online, we may collect technical data such as IP address, browser type, and browsing actions.
2. How We Use Your Information
Service Provision: We use your personal information to provide our HVAC services, manage appointments, and confirm or update service details.A2P Messaging Compliance: To comply with A2P messaging requirements, we use your contact information to send service-related SMS and MMS messages, such as appointment confirmations, reminders, and status updates. Marketing and Promotions: With your consent, we may send marketing messages regarding promotions, discounts, or service updates. You can opt out anytime by replying "STOP" to any message.
3. Opt-In and Opt-Out Options
Opt-In Consent: By providing your phone number, you consent to receive SMS and MMS messages for service and marketing purposes.Opt-Out Mechanism: To unsubscribe from non-essential messages, reply "STOP" to any message, or contact us via email at acrservicesrepair@gmail.com or phone at (305) 910-9654.
4. Sharing Your Information
Third-Party Service Providers: We may share your information with trusted third-party providers who assist in delivering our services, such as SMS platform providers. These providers are obligated to protect your information and use it only for our specific needs. Legal Requirements: We may disclose information to comply with legal obligations, enforce our policies, or protect our rights and the safety of our clients.
5. Data Security and Retention
Data Protection: We employ technical, physical, and administrative security measures to protect your data from unauthorized access, disclosure, or misuse. Data Retention: We retain personal data for as long as necessary to provide our services, comply with legal requirements, and support record-keeping needs.
6. Your Rights and Choices
Access and Updates: You have the right to access, correct, or delete your personal information. Contact us at acrservicesrepair@gmail.com for assistance. Marketing Preferences: You may update your preferences regarding promotional messages by replying “STOP” to our messages or contacting us directly.
7. Cookies and Tracking Technologies
Our website may use cookies to enhance your online experience. Cookies are small files stored on your device that help improve website functionality. You can disable cookies in your browser settings, but this may affect site performance.
8. Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted here, and significant changes will be communicated via email or SMS.
9. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us:
ACR Services Repair
Email:
acrservicesrepair@gmail.com
Phone: (305) 910-9654
By using our services or engaging with our A2P communications, you acknowledge that you have read and agree to this Privacy Policy.